Wednesday, 19 Jun 2024

Boy George impersonator’s war with Just Eat over £23 KFC Bucket order

A man has issued a stark warning to Just Eat customers after his order was taken away and he had to fight to get his money back.

Boy George impersonator Liam Halewood ordered a KFC from the takeaway giant, shelling out £23.47 for a Double Bucket, Liverpool Echo reported.

But after the wrong order came, Liam said the delivery driver took the food back and told him to contact customer services.

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After getting in touch, he was asked to take a "good quality photograph" before he could receive a refund.

Liam, originally from Allerton, said: "I didn’t have a product to take a picture."

In response to his quandary, the company sent Liam an email that read: "As you're unable to send us a photo, we won't be able to look into this any further on this occasion."

"I feel like for all the good maybe we should stop being lazy and go get it," Liam lamented.

He eventually received a refund – but this isn't the first time he's been let down by the delivery service.

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Liam said he previously ran into difficulty after Just Eat charged him a whopping £249 for a Greggs sausage, bean and cheese melt – which typically retails for around £2.

Now he has urged fellow food fanatics to consider collecting their own food instead of relying on delivery companies.

"People need to fight what’s right and not be ripped off by these big billion-pound companies. I did fight and got my refund but it always makes me wonder after hearing other people’s horror stories how many people don’t get refund," he said.

"With no food at all delivered, of course I would want to spread a message with the voice I have to make sure others get the same justice over money not belonging to Just Eat."

A Just Eat Spokesperson told the Echo: "At Just Eat, we always want our customers to have a positive experience when ordering their food online.

"We are sorry to hear that in this case the customer's experience fell below the high standards we hope to deliver.

"We can confirm we have already processed a full refund and have been in touch with the customer."

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