Wednesday, 27 Nov 2024

What to do if you have a Thomas Cook holiday or flight booked as firm collapses

With an estimated 150,000 British people currently on Thomas Cook holidays the biggest repatriation in peacetime history is underway.

It could take as long as two weeks to get everyone home following the company’s collapse in the early hours of this morning.

The Civil Aviation Authority (CAA) has launched a programme to get those passengers home.

They are advising anyone in the UK due to travel not to go to the airport and people overseas should only head to the airport once they have alternative flights planned.

The CAA says it has secured a fleet of aircraft to return passengers to the UK with return flights.

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They have launched a website specifically for Thomas Cook passengers with advice on what happens next.

This is where you will find information about what to do if you are currently abroad.

Some people reported being locked in their hotels and being asked to pay hotels so there is advice for people who have difficulties with accommodation.

Some of the package holidays include flights with airlines that are not operated by the Thomas Cook Group. Those flights are still valid but accommodation and transfers will be affected.

All future holidays are cancelled but as the firm was Atol protected, there is advice for those wanting to get a refund.

Anyone whose flight is not Atol protected is not entitled to make a claim, but you could still get your money back through your own travel insurance or your credit card issuer.

To find out if you are Atol protected, check here.

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