Data published by the Office of Rail and Road (ORR) showed 14.6% of services missed the industry’s public performance measure (PPM) of punctuality in the year to 8 December.

It comes as passengers face widespread disruption to their plans over the Christmas break with lengthy closures and reduced services on key routes and at major stations, as well as one-day strike action on South Western Railway.

Analysis of the latest ORR data by the Press Association showed the annual rolling average for punctuality has not been worse since September 2005.

The PPM figure is based on whether a train arrives at its destination within five minutes of its scheduled time, or ten minutes for a long-distance service.

Over the past year, problems have been caused by the “Beast from the East” cold snap followed by the summer heatwave, as well as the botched introduction of new timetables on parts of the network in May and a long-running industrial dispute.

Below is a list of the proportion of train services missing the PPM for each train operating company for the 12 months to 8 December:

Hull Trains 30.9%

London North Eastern Rail 27.3%

TransPennine Express 24.8%

Grand Central 23.1%

Northern 19%

Govia Thameslink Railway 18.9%

South Western Railway 18.6%

Virgin Trains West Coast 17.9%

Great Western Railway 17.5%

CrossCountry 16.8%

West Midlands Trains 14.6%

Greater Anglia 13.1%

ScotRail 12.7%

Southeastern 12.3%

Caledonian Sleeper 11.9%

East Midlands Trains 10.9%

Heathrow Express 10.0%

Arriva Trains Wales 9.0%

TfL Rail 8.2%

Chiltern Railways 7.5%

London Overground 6.4%

c2c 6.2%

Merseyrail 4.7%

Meanwhile, the following problems were being experienced by passengers on Thursday:

:: A 24-hour strike on South Western Railway

:: No Gatwick Express until 2 January

:: Major works at London Euston until 30 December

:: Major works between London Liverpool Street and Southend Victoria

:: Great Western Railway disruption for several days

:: Major improvement work at London Paddington

:: Reduced services in and out of London St Pancras until 1 January

:: Reduced services in and out of London Waterloo until 28 December

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