The Marquis of Granby, located in Stoke on Trent, is demanding the removal of the review, which includes a list of complaints about a supposed visit on July 22.

The disgruntled reviewer alleges the food took an excessive amount of time to arrive, claims to have found a hair in their meal, and were frustrated at a lack of refund.

However, the pub has come forward to set the record straight, revealing its kitchen has been closed since July 19 due to the absence of a chef.

The reviewer may have got confused about which pub they attended.

In response to the review, the pub said: “You have got the wrong Marquis of Granby. We are not currently serving food so we are confused as to why we are receiving this review. We would appreciate this being taken down as this isn’t our pub that you have eaten at and this could have a damaging effect on our business.”

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To address the issue, The Marquis of Granby has taken to social media, highlighting the situation on its Facebook page.

In a response to the review, the pub expressed frustration, saying: “Our kitchen has been closed since 19 July due to us lacking a chef. We have tried reporting this review to Google with no joy. But why do people feel the need to try to ruin someone’s business by giving a highly-detailed lie? It’s uncalled for.”

The pub also defended its hardworking staff, calling them “friendly and dedicated”.

The statement on Facebook concluded with a positive outlook, writing: “Team Marquis all the way – one person’s bitterness won’t dull our shine. Our food, on the other hand, will start up again when we find a suitable chef to join our great team in our great pub.”

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