All the updates to parking fines explained in full in February

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Annie Amos, 68, fell unwell as she waited for husband Steve, 65, to disembark his plane at Bristol Airport and so she pulled over briefly to assess herself. However, her car was picked up by cameras and she was subsequently fined for pulling over in a no-stopping zone.

Steve and Annie have since tried to appeal the fine from VCS (Vehicle Control Services Ltd), the company in charge of parking enforcement at the airport. 

They told the company how, at the time, Steve was experiencing severe reactions to radiotherapy and this had caused his wife stress and panic attacks.

But Steve claims he didn’t hear back from VCS when he asked if they could explain the appeals process, and also claims he was told by the Independent Appeals Service (IAS) that they won’t take into account extenuating circumstances.

Speaking today, Steve told Bristol Live: “My flight was delayed as we had to abort my landing at the height of the storm and it was deemed not safe to disembark from the plane when it landed. My wife had parked in two separate parking zones and paid while awaiting my arrival.

“She was heading back to another parking zone when she received a text from me advising we had aborted and were just landing. I am suffering from side effects of radiotherapy following chemo for cancer and my wife is obviously extremely concerned for my wellbeing.

“She had a panic attack and pulled over to compose herself as she was not fit to drive. She stopped for 45 seconds to do this.

“This was in a no-stopping zone, she did not see the signs as it was the height of Storm Franklin with severe winds and rain and she was panicking basically.

“We appealed based on this, this has now been rejected, at no time have the Independent Appeals Service (IAS) or VCS acknowledged my wife’s panic attack, instead they repeat the big signs mantra stating no parking time and time again.”

The couple, from South Cheriton, Somerset, say they can’t take the company to court because they are “not in the best of health.”

The airport, which is a hub for easyJet, said road safety was compromised and it is “unable to assist further” with Steve and Annie’s appeal.

A spokesman for the airport said: “VCS has fully investigated the incident and reviewed the CCTV footage. Unfortunately, the customer stopped on double red lines and picked up another customer, causing road safety issues for other road users, customers and colleagues. As road safety was compromised they are unable to assist further.”

The airport says facilities are available close to the terminal for vehicles picking up and dropping off passengers, and a free Waiting Zone offers parking for up to 60 minutes is available.

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