A man who was charged £1,200 after parking at an NCP car park in Cardiff has spoken of his frustration at delays getting a response to his complaint. Gareth Price, from Neath Port Talbot, couldn’t believe it when he left the city centre car park in Greyfriars Road to see the £1,201.85 charge on July 13.

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Mr Price commutes to Cardiff once a week to work in the capital and is charged through NCP’s autopay system app, which relies on cameras photographing registration numbers as vehicles enter and exit car parks.

The shocking charge is believed to have been caused by a technical glitch in the system, Wales Online reports.

Thanks to a promotional code he can use via work, Mr Price’s charge was reduced to £320.35, though it took more than four days to get a refund.

He said: “I drove out of the car park on Thursday and on the app I had two receipts come through. One of them said £7.95 for the day and the other was for 42 days I think it was in total.”

Mr Price added that he paid on June 1 and paid £7.95 for the day since £7.95 so had no idea what happened.

The IT consultant said: “It must be a glitch.”

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Mr Price said he arrived home and opened a chat session with NCP at 6.30pm, but didn’t get a reply until four hours later.

The person who replied said they sent his charge to the refunds team which would “pick it up when they pick it up”.

He said: “I’ve emailed the complaints team, but had a response saying they also take 14 days to reply. So I’ve just been left for the moment. It’s frustrating.”

A spokesperson for NCP said: “We are so sorry that this issue has occurred whilst parking with us and for the delay in refunding.

“We are investigating with urgency to understand why the parking sessions weren’t automatically closed down.

“Whilst we look into this we have spoken directly to the customer and the refund is being issued today (Monday).

“We have also offered a week’s free parking as a further gesture to acknowledge the inconvenience experienced, along with our most sincere apologies.”

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