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Bernie Henderson’s two-year-old daughter Vaida Mae-Dale was desperate to use the loo during a shopping trip on Saturday. Bernie was turned away from the McDonald’s in Grimsby, Lincolnshire, because she wasn’t a paying customer, but pleaded with staff to let her little girl use the facilities.

Little Vaida is currently being potty trained and so cannot control when she needs to go.

The experience left Bernie, a hairdresser, frustrated and angry, and she’s vowed to never visit the McDonald’s again.

Speaking to Grimsby Live, Bernie said: “I can understand why you might turn some older people away because you don’t want them causing issues, but not a young child.

“It was just awful.

“I was fuming and I’m absolutely livid about it. How could they refuse a little girl the use of a toilet?

I was fuming and I’m absolutely livid about it. How could they refuse a little girl the use of a toilet?

Bernie Henderson

Bernie eventually had to go to the other end of the town centre to find a toilet for Vaida.

The mum has since complained to McDonald’s, which has since apologised.

But she’s still angry with the fast food giant and said the experience ruined her shopping trip.

“I work in a barbers and we let everyone use the toilets – from bus drivers to delivery men,” Bernie added.

“I just can’t understand why she would blatantly refuse to let her go to the toilet.

“I’ve spoken to some friends of mine about it and they said it isn’t the first time they’ve heard of something like this.

“I’ve never had this problem anywhere else, but I definitely won’t step foot in the place again – not a chance.

“I’ve been potty training Vaida for a while now, but I can’t control where and when she needs the toilet.”

McDonald’s has advised its staff how to deal with similar requests in the future.

A spokesman for the chain said: “We are sorry to hear about this lady’s experience.

“As soon as they were made aware of the situation, the restaurant manager apologised and the restaurant crew were reminded of our expectations on how they should deal with similar requests in the future.”

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