Lidl apologises as pensioner accused of stealing jam has bag searched
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A pensioner claims he was made to feel like a criminal after he was wrongly accused of shoplifting at Lidl.
Mike Stubbs claims he was subjected to a “humiliating” bag search because the store believed he was trying to steal jam.
The 70-year-old diabetic, who had just visited his GP, popped into his Lidl on Hardingswood Road in Kidsgrove, Staffordshire, to pick up a jar of low-sugar jam after struggling to find the product in other stores.
He made his way to the preserves aisle, carrying a shoulder bag, but noticed they did not have any suitable jam in stock, so he made his way to the exit.
It was at this point that Mike claims a member of staff stopped him and “aggressively” asked to look inside his bag, reports StokeonTrentLive.
He claims he was accused of “lifting something from the shelf and putting it inside”.
Denying the allegations, Mike agreed to open his bag to prove his innocence.
But he claims the experience made him feel like a “suspect”.
Lidl has since apologised for the incident, which happened on Tuesday, November 1.
Mike, from Scholar Green, Stoke-on-Trent, said: “I was ready to explode, I was absolutely livid. I proved I hadn’t got anything and he still hadn’t apologised.
“I went to calm down in the car. I had a look through the brochure they gave and the customer service address wasn’t in there so I went back in the store and made sure to get his name but he didn’t tell me his surname and ignored me.
“It’s insulting behaviour.”
He added: “They are making every customer that enters the store a suspect. You’re made to feel like a criminal. It’s totally unacceptable and one of the worst shopping experiences I’ve ever had.
“I would like a formal acknowledgement and apology that they’ve investigated the complaint.”
Lidl has since issued an apology to Mike.
A spokesperson said: “We were sorry to learn of this matter as it is never our intention for a customer to have a disappointing experience in our stores.
“Following contact with our customer services team, the matter was escalated to senior regional management and feedback has been provided to the store.”
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