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Nicola Rooney, 38, had ordered a Remmington shaver for her partner Tank, 29, but became frustrated as it hadn’t arrived after 12 days. She contacted online catalouge shop Studio which said it had been delivered and, when Nicola called Hermes, the third party had a photo of it on her doorstep.

The picture shows the box dumped on the doorstep of her home in Birkenhead, Merseyside.

But Nicola says she wasn’t notified about this, never saw it and believes it must have been pinched.

Speaking to Liverpool Echo, she added: “It is disgusting. You can clearly see in the picture no one was there to take the parcel, they usually have photos of a delivery showing the door open, but this is obviously closed.

“It is really frustrating because we live on the corner and everyone can just see it.

“It has completely ruined Christmas for him [Tank] because there is no surprise.”

Nicola had spent £32 on the shaver with the intention to give it as a Christmas present.

Since complaining to Studio and Hermes, she has been told she’ll get a full refund – and a new shaver.

“It is the principle of the matter. I have seen similar things like this happen to others,” Nicola continued.

“Something needs to be done, Hermes has a duty of care, they should be named and shamed.

“I am lucky, it wasn’t massively valuable and I have had a refund. But it could have been something very expensive so to just dump it is unacceptable, they are not taking any pride in this.”

A spokesperson for Hermes said: “We have been in contact with Ms Rooney to apologise for any inconvenience and provide her with a full refund so that she can order another shaver in time for Christmas.

“This is a very busy time of year and our local couriers are working hard to deliver, so we would ask that people try to be at home when expecting a delivery or choose an alternative service such as deliver to a neighbour or ParcelShop where available.

“Anyone experiencing delivery issues should contact their retailer or seller in the first instance, who will in turn contact Hermes if required.”

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