Saturday, 21 Sep 2024

Coronavirus UK: Domino’s launches contact-free deliveries

The company is banking on Britons retaining their taste for takeaways – and is taking steps to make sure they can satisfy their cravings with confidence. Company CEO David Wild said: “I wanted to reassure you that the safety and well-being of customers and colleagues is always our top priority.

“Domino’s already has very high hygiene standards and strict food handling procedures.

“In light of the current situation we’re carefully following the advice from health authorities.

“We’ve implemented a number of additional precautions such as increased hand washing and sanitisation.”

He stressed pizza-lovers will also be able to order online without ever having to come face to face with a delivery driver.

He explained: “For customers who want to feel even safer when ordering, from next week we will launch Contact Free Delivery.

“This service comes at no additional charge and is in response to some customers wishing to limit physical contact during the current COVID-19 outbreak.

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“We’re pleased to be able to offer this across every Domino’s store in the UK and Ireland.”

In accordance with the new service, the driver will call you when they arrive in order to arrange where to leave food for customers.

Once the order has been stashed in the previously discussed location, the driver will keep a minimum of two metres away while it is collected.

To ensure the service is truly contact free, all Contact Free Delivery orders must be pre-paid online or over the phone.

Mr Wild added: “Everyone at Domino’s is working tirelessly to ensure we continue to provide you with the level of service and quality you’d expect from us during these challenging times.”

The company is also stockpiling ingredients in the UK in anticipation of potential disruption to its supply chain.

Mr Wild said while Domino’s UK had not had any problems yet, it was boosting its inventory of dry goods and other ingredients including chicken.

He added: “It will cost the business some more but it is not a material cost. We have space in our warehouses.”

Yesterday it was revealed Domino’s was the only restaurant stock in the United States which was trading positively year-to-date, which investors apparently betting on increasing numbers of consumers staying home and ordering pizza delivery as they try and ride out the outbreak.

The company’s stock, with a market value of £10billion ($12.3 billion), is up almost eight percent so far this year.

Shares of Starbucks and McDonald’s have dropped by double digits in the same period.

Like many others, both of those chains offer delivery through third-party providers such as Uber Eats, but the revenue forms just a small percentage of their overall sales.

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