Staff rulebook for Jeffrey Epstein’s House of Sin: 58-page manual for mansion gives an extraordinary insight into his gilded and depraved world… from $100 stuffed in the glovebox of every car to the blue massage towels and gun in a bedside drawer

• Staff manual which was used in Jeffrey Epstein’s home has been shown in court
• 58-page handbook featured a section on the proper language staff should use
• It was made to give staff ‘proper guidance to perform duties’, introduction said
• The manual has been used in Jeffrey Epstein’s mansion in Palm Beach, Florida

INTRODUCTION

This manual is designed to give proper guidance to perform your duties to the best of your ability, while ensuring a consistently high level of service. 

By using your communication skills – listening and observing, you’ll be able to anticipate the needs of Mr Epstein, Ms Maxwell and guests.

GROOMING/GUEST RELATIONS

Appearance is extremely important if high standards are to be maintained. A favourable first impression goes a long way.

• Personal cleanliness, good presentation, and a genuine and polite ‘aim to please’ approach are very important

A 58-page staff handbook used at Jeffrey Epstein’s (pictured with Ghislaine Maxwell) mansion has been shown in court. It gives an extraordinary insight into his gilded and depraved world

The handbook, which was used at Epstein’s mansion in Palm Beach (pictured), Florida, was designed to give staff ‘proper guidance to perform your duties to the best of your ability’

MS MAXWELL’S BATHROOM

Two big white towels next to the bath

Soap, shampoo and bubble bath by the side of the tub

Check that water is hot and running clear

Water must be directed to the tap and not the sprayer on the tub

Two fresh washcloths on basin and two next to the bathtub

Fresh bar of soap placed to the right of the washbasin

Electric toothbrush (Replace head every 4 weeks)

New toothbrushes placed in a clean drinking glass to the left of the washbasin

Toothpaste is more than ½ full

Mouthwash, above

Q-Tips

Round cotton pads

Tidy and replace any toiletries which are running low

Tissues (replace if less than ½)

Unlock the closets

Photographs to be placed

MS MAXWELL’S TOILETRIES

Calcium twin tablet

Facial Moisturiser (La Mer), below

Babor Foam Mask

Kiehl’s Cucumber Toner

Kiehl’s Washable Cleansing Milk

La Mer Eye Balm

Evian Face Mist, below

Clarins Creme Masvelt Body Shaping Creme

Babor Natural Body Peeling

Lancome Exfoliance Gel

Body Lotion (Frederic Fekkai, Clinique Deep Comfort Body Moisture)

Aquaphor Hand Cream

Secret Original Solid Deodorant

Round cotton pads

Q-Tips

Toothbrush (Oral B / Hard)

Electric Toothbrush (Braun Ultra Plaque Remover)

Toothpaste (Arm & Hammer Dental Care and Mentadent)

Dental Floss (Johnson & Johnson Reach I Mint waxed), above 

Scope mouthwash

Sunscreen (Lancome Soleil SPF 30 Face Creme), below

Kiehl’s Lip Balm with SPF, above

Lever 2000 soap

Bubble Bath, Bath Gel, Bath Salts

Razor and shaving gel

Shampoo/Conditioner (Frederic Fekkai Technical & Apple Cider), below

Aquis Hair Towel

Mason Pearson Hair Brush, below

Babor Hand & Nail Repair

Nail polish remover (Cutex)

Fingernail clippers and file

Tweezers

OB tampons (light & heavy)

TOTAL COST: £985 

• Try and anticipate the needs of Mr Epstein, Ms Maxwell and their guests

• Make guests feel pampered and welcome

• Do not discuss personal problems with guests

• Remember that you see nothing, hear nothing, say nothing, except to answer a question directed at you

• Unobtrusive is the key

• Wear the appropriate clothing. Dark blue trousers with white golf shirts to be worn daily, long sleeve white shirts for dinner service

• Items in pockets must not create a bulge or be visible

• Do not address Mr Epstein, Ms Maxwell and their guests with hands in your pockets

• Do not chew gum

• Avoid using strong perfume or aftershave lotion. This could cause an allergic reaction

• SMILE!

PROPER LANGUAGE

What you say is as important as what you do. Your language must include good diction and exclude swear words and slang.

You do not say:

‘Yeah’

‘Sure’

‘No problem’

‘You bet’

‘Gotcha’

‘I dunno’

You do say:

‘Yes, Mr’

‘Of course, Ms’

‘My pleasure’

‘It is no trouble at all’

‘You are quite right’

To a justified criticism or mistake you say:

‘I am very sorry; it will not happen again.’

‘It was completely my fault.’

What to say after entering the room:

You do not expound on the weather or any other subject, unless asked.

ANSWERING THE PHONE

How you answer will leave a long-lasting impression on all those who call as it immediately tells the caller the service standard.

Do not slam down the receiver at any time!

All calls should be answered in three rings or less.

Unless otherwise instructed, NEVER disclose Mr Epstein’s or Ms Maxwell’s activities or whereabouts to anyone.

Advise Ms Maxwell of any strange telephone calls or enquiries.

PREPARATIONS CHECK LIST

MASTER BEDROOM

Air-conditioning at 60 degrees

Two lighted pens on both bedside tables

Jeffrey Epstein large and small notepads on both bedside tables

Box of tissues on each bedside table (Replace if less than 1/3)

Gun placed in beside table drawer.

MASTER BATHROOM

Toothpaste is more than ½ full.

New pair of exfoliating gloves in the shower.

Three large blue towels and one hand towel on the chair for massage.

Three large blue towels and one hand towel to be ready for massage in towel room.

MASTER BATHROOM TOILETRIES

Gillette MACH 3 Razor with extra blades (change blade after every use).

Shaving Cream (Kiehl’s Close’ Shavers Squadron).

Secret Original Solid Deodorant

Lever 2000 soap. Noxzema Plus Face Wash.

Facial moisturisers (Kiehl’s Ultra Facial Moisturizer, Bahar).

Aquaphor Hand Cream.

California Mango Lotion.

Bubble bath and shower gels.

Shampoo/Conditioner (White Rain Coconut Essence, Biolage, Nexxus Simply Silver).

Hair finishing cream (Paul Mitchell Stickworks).

Peter Thomas Roth Sunscreen

J Kiehl’s Lip Balm with SPF.

Q-Tips.

Round cotton pads.

Toothpaste (Arm & Hammer Dental Care and Mentadent).

Toothbrush (Oral B / Hard).

Electric Toothbrush (Braun Ultra Plaque Remover).

Scope mouthwash.

Dental Floss (Johnson & Johnson Reach I Mint waxed).

Baby Powder (Johnson & Johnson).

Mason Pearson Hairbrush.

Hair Comb/ Tweezers.

Fingernail clippers and file.

GUEST ROOMS

Hint: All guest rooms must appear as though the arriving guest is the first to ever stay in the room.

Bed linen, towels and bathrobes must be fresh.

All light fixtures are working.

SHOPPING ESSENTIALS 

Dairy Products

1/2 gallon regular milk

1 quart skimmed milk

4 Lurpak European butter

1 large container Dannon regular plain yogurt

1 Philadelphia cream cheese

1 tub plain cottage cheese

½ pint heavy cream

Dozen eggs

½ pound Boar’s Head Swiss cheese

Haagen-Dazs ice cream – coffee, chocolate, vanilla, strawberry

Fresh produce

2 green vegetables of choice (such as French green beans, broccoli)

Cleaned baby spinach and medium greens

8 ripe tomatoes

Grape tomatoes

3 avocados

European cucumber

1 Iceberg lettuce (not in a packet)

1 regular lettuce (not in a packet)

6 endive

Fresh baby carrots

Fresh rosemary, thyme, dill, mint, Italian parsley

Olives

Small bunch of red and green grapes

6 ripe bananas

Berries (strawberries, raspberries, blueberries – whatever is in season)

Figs

Meat, poultry and fish

½lb Boar’s Head black forest ham

½lb cracked pepper turkey breast

Ms Maxwell will advise any additional meat, poultry or fish to purchase.

Beverages

Apple and Cranberry juice

4 Diet Cokes

4 Cokes

Vitamin water (place in refrigerator)

Fiji water (large and small)

Maxwell House coffee

Starbucks ground Colombian coffee, below

English breakfast tea (packets and tea leaves)

Earl Grey tea (packets and tea leaves)

Mint tea

Chamomile tea

White wine – Chablis Premier Cru (6 bottles)

Red wine – Brouilly (6 bottles)

Veuve Clicquot champagne (4 bottles), pictured below

Absolut Vodka

Tanqueray Gin

Whiskey

Heineken Beer (6 pack)

Corona Beer (6 pack)

Breads, cereals and baked goods

Cheerios

6 assorted bagels

Treats

Chocolate

‘Skippy’ Chunky Peanut Butter, pictured above

Home-made mozzarella

1-inch wedge parmesan cheese

6 Laughing Cow mini cheese

1/2lb Cheddar cheese

1 Fresh salmon

Hellmann’s mayonnaise

Assorted cookies

Oreos

Eukanuba dog food (for Max)

Pharmaceuticals

2 bottles Bayer aspirin

Robitussin cough medicine

Robitussin cough sweets

Halls cough sweets

Echinacea

Zinc lozenges

Vitamin C, B and E

Folic Acid

Multi vitamin twin tablet one-a-day

Calcium twin tablet

Remote controls for TV are working.

Instructions on ‘How to work the television’ placed next to the TV.

Alarm clock must be set to the correct time and date.

Pens and Jeffrey Epstein large and small notepads on bedside table.

Eye masks on bedside tables.

Small bouquet of fresh flowers.

Gifts if indicated by Mr Epstein.

Bottled water and drinking glasses on bedside table.

Selection of fresh fruit.

Side plate, fruit knife, napkin.

Torch with new batteries.

Closets must be cleared. Check that there are sufficient wooden hangers that are hung evenly.

Fresh bar of soap and shampoo in bathtub and shower stall

Two fresh washcloths on the washbasin and two next to the bathtub.

Fresh bar of soap placed to the right of the washbasin

New toothbrush and toothpaste on counter to left of washbasin

Clean drinking glass

Tissues

Hairdryer is working.

Replace toilet paper with new roll. Fold end into a ‘V.’

CLEANING 

MS MAXWELL’S BATHROOM

Replace used towels.

Check that there is enough toothpaste.

Replace any toiletries that are running low.

OTHER BEDROOMS

Place pillows, duvets, bedspreads and blankets on a chair. Never on the floor.

Telephone must be free of dust. No sticky spots. Cord must hang properly.

LIVING ROOM

Tidy magazines. Throw out fashion magazines over two months old.

KITCHEN

Polish marble counter tops in kitchen.

Check all expiration dates on food in refrigerator and pantry.

Napkins cleaned and ironed

OUTSIDE

Check that pool water temperature is between 82–88F

THE CABANA

Tidy the desk, but do not throw any papers away.

Fresh bar of soap placed to the right of the washbasin.

Replace toilet paper with new roll. Fold end into a ‘V’.

WEEKLY

Massage Tables – Wipe and sanitise

Fridge – Clean thoroughly. Throw out spoiled food. To eliminate odours, place a bowl of cotton balls soaked in plain vanilla extract in the fresh food section.

VEHICLES

Place $100 in the glove compartment or centre console of each car.

Jeffrey Epstein and Ghislaine Maxwell telephone directories.

Jeffrey Epstein large and small notepads with pens.

GENERAL

Buy The New York Times, The Wall Street Journal, Palm Beach Post and place in pantry

Buy the Daily Mail (pictured) and place on Ms Maxwell’s desk

Place box of matches by all candles

Straighten the fringe and tassels on all rugs

STATIONERY

Two sizes of Ghislaine Maxwell and Lady Ghislaine notepads.

SERVING BREAKFAST

MR EPSTEIN BREAKFAST

• Glass of water

• Coffee

• 1 Sweet And Low, or Equal (sugar substitutes)

• Creamer filled with Half & Half, warmed in the microwave for 25 seconds.

• Mr Epstein will indicate what food he would like

MS MAXWELL BREAKFAST:

• Maxwell House coffee served with milk

• Freshly squeezed orange juice

• Glass of water

• 1 Weetabix with sliced banana. Milk and sugar on the side

SERVING BREAKFAST FOR GUESTS

• Pre-set table or breakfast trays for the number of guests present

• As guests arrive, inquire if they would like coffee, tea, or fruit juice

• Always make sure coffee is fresh

• Re-confirm guests have no allergic reaction to specific foods

• Take the breakfast order. Inquire whether they would like to wait for any remaining guests before you begin preparation.

• Always serve from the left, and clear from the right if possible

STANDBY DUTIES

When necessary, you will be required to be on ‘standby’ duty – making yourself available for any duties that need to be carried out. 

In order to be able to respond promptly, you should not travel more than one hour from your home base.

This means if you are called, the maximum time it will take you to return, is one hour.

• You could be called at any time, day or night.

• The security of the house, Mr Epstein, Ms Maxwell and their guests are your first consideration. Always handle a crisis in a calm and professional manner.

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