Furious woman slams Hermes after courier dumps her eBay parcel in wheelie bin
A Hermes courier dumped a customer's parcel in her wheelie bin only for it then to be emptied by unsuspecting bin men.
The woman, who lives in the Yarborough Road area of Grimsby, Lincolnshire, has slammed Hermes for its "poor" delivery service.
She claims the courier left her parcel halfway down her wheelie bin and she did not know it was there until it was too late, Grimsby Live reports.
Her parcel had lain in the bin, unbeknownst to her, for at least three days.
The woman, who wishes to remain anonymous, says she did not receive a note through her door to say a delivery had been made.
Instead, she came across an email in her junk folder shortly after her bins had been emptied.
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It said her parcel – which contained a tooth cleaner costing between £20 and £30 – had been delivered to a 'safe place' and included a photograph of her parcel inside her wheelie bin.
The 40-year-old said: "I had been keeping an eye out because my parcel was due.
"I did not get a card through my door and so I messaged the seller to say my parcel had not arrived."
The woman bought the tooth cleaner through a private seller on eBay because she has been unable to get to a dentist during lockdown.
She added: "It cost around £20 to £30.
"I am fortunate because I can buy another one – but not everybody would be able to."
The woman has been attempting to contact Hermes to make a complaint – but has been struggling to get through the automated system.
She fumed: "I phoned the company and got an automated response.
"I also tried to contact them on Twitter and have emailed their chief executive. I have tried other emails and numbers too – but nothing."
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The woman is now demanding Hermes to stop putting people's parcel in wheelie bins, especially with Christmas coming up.
She said: "It's not the first time Hermes has left a parcel in my bin.
"Even if I was able to recover this parcel, I would have had to tip my bin on its side to get it out. It was so far down, I wouldn't have been able to reach it."
She added: "My concern is with people ordering Christmas presents. Not everybody has a disposable income and can keep ordering presents just in case.
"It seems they're just chucking parcels wherever and parcels have been going missing left, right and centre."
A Hermes spokesperson said: "We've contacted the customer to apologise and explain that extra training will be given to the courier involved. A refund is being processed."
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