Saturday, 22 Jan 2022

Asda couple fined £70 for visiting store and petrol station in the same day

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A couple's unwavering loyalty to Asda has landed them with a shock £70 parking fine.

After doing their shopping at the firm's Woodchurch store in the Wirral and returning home they popped back for petrol later the same day.

Soon after, a £70 fine landed on their doormat.

The store's 'Big Brother' Parkingeye camera system clocked their car coming in for the shop, and leaving the petrol pumps hours later.

It mistakenly thought the vehicle had been parked at the site for almost six hours, when only two hour stays are permitted.

They had to provide receipts and bank statements proving they had made two trips to have the fine cancelled.

In a bid to warn others, the couple shared their experience on the Crimewatch Wirral Facebook page.

They said: "We had visited the store in the morning and then again for petrol in the evening. The cameras had recorded two out of four events and mistakenly had us down as being in the car park the entire time.

"I went into Asda and was told if I could bring the letter and receipts/bank statement into store, they could quash it.

"I didn’t have it with me and so appealed the fine online providing a copy of our bank transactions, and have just received notification to say it’s been cancelled.

"Wanted to make people aware in case the same happens to them."

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A spokesperson for Parkingeye told the Liverpool Echo they have an appeals process for anyone with "mitigating circumstances".

A spokesperson said: “The motorist’s parking charge notice was cancelled following an appeal after they provided evidence that they were a genuine customer.

“Parkingeye operates a BPA (British Parking Association) audited appeals process, which motorists can use to appeal their Parking Charge Notice.

"If anyone has mitigating circumstances, we would encourage them to highlight this by appealing to Parkingeye."

A spokesperson for Asda said: "We employ CCTV in our car parks to prevent anti-social behaviour and to ensure customers can park at our store safely.

"We are pleased that this error was solved quickly and apologise for any inconvenience this has caused.''

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