Friday, 25 Sep 2020

Ryanair slammed after giving passengers stranded overnight a measly £3 meal voucher – The Sun

RYANAIR was slammed after it gave passengers stranded overnight just a measly £3 meal voucher.

Dozens spent the night on the airport floor after their Boeing 737 was struck by lightning.

Civil aviation guidelines say a hotel should be offered to travellers who are stranded overnight due to the airline.

One furious passenger on the flight to Stansted from Bari, Italy, said: “The way we were treated was outrageous.”

Peter Swann added: “Only a four euro voucher, not enough to buy any food. Flouting EU law pretty hard.”

The flight eventually took off on Wednesday after a ten-hour delay.

Ryanair apologised but refused to say why no hotel was offered. It said customers were “advised of their options” and “provided with three sets of refreshment vouchers”.

Last night in a statement the airline said:’”This flight from Bari to London Stansted was delayed ahead of take-off due to a minor technical issue with the aircraft.

‘’All impacted customers were contacted by SMS text message and email and advised of their options of a full refund or free move onto the next available flight, and were provided with 3 sets of refreshment vouchers.

"Customers boarded a replacement aircraft which departed to London Stansted early the following morning. Ryanair sincerely apologised to all customers affected by this delay.”

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