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Operose Health serves almost 600,000 patients in England. But an undercover reporter at one of the firm’s London practices learnt it was short of eight doctors.

Less qualified, cheaper staff – called physician associates – were being hired. BBC’s Panorama found Operose uses six times as many as the NHS does on average.

The US-owned firm denied relying heavily on them and said it works “in the best interests of patients, providing access to the highest quality of care”.

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